APP FAQ

30-Day Return,Buy Now to Add 2-Year Warranty

30-Day Return,Buy Now to Add 2-Year Warranty

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APP FAQ

If you have any questions about use and operation, you can contact our customer service email cs@inlintek.com, or support email support@lumary.tech.

Why can't app find any devices when Auto Scan is enabled?

How do I add a device to the app and connect it to the Internet Wi-Fi?

How are the EZ and AP modes different?

How do I set my device to network connection status (Wi-Fi)?

I want to know if all the accessories of the home can be transferred to the new network without having to configure one by one?

What should I do when my device fails to enter the network configuration state?

How to distinguish whether I am using 2.4G or 5G Wi-Fi network?

Why does the app always show that the device is offline, and how does it automatically recover in a second or two?

Device keep offline even though remove and re-add?

What should I do when my device goes offline?

What should I do when my device goes offline unexpectedly after it has been added?

Using EZ mode, the device indicator enters quick flash mode but it still cannot connect?

Device-connection failure?

The router is online，but the device cannot be connected?

The light changed from flashing to regular,but it still fails to connect?

What should I do when my device fails to connect to the network?

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