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    APP FAQ

    If you have any questions about use and operation, you can contact our customer service email [email protected], or support email [email protected].

     

    Why can't app find any devices when Auto Scan is enabled?

    How do I add a device to the app and connect it to the Internet Wi-Fi?

    How are the EZ and AP modes different?

    How do I set my device to network connection status (Wi-Fi)?

    I want to know if all the accessories of the home can be transferred to the new network without having to configure one by one?

    What should I do when my device fails to enter the network configuration state?

    How to distinguish whether I am using 2.4G or 5G Wi-Fi network?

    Why does the app always show that the device is offline, and how does it automatically recover in a second or two?

    Device keep offline even though remove and re-add?

    What should I do when my device goes offline?

    What should I do when my device goes offline unexpectedly after it has been added?

    Using EZ mode, the device indicator enters quick flash mode but it still cannot connect?

    Device-connection failure?

    The router is online，but the device cannot be connected?

    The light changed from flashing to regular,but it still fails to connect?

    What should I do when my device fails to connect to the network?