Smart Outlet FAQ

    If you have any questions about use and operation, you can contact our customer service email [email protected], or support email [email protected].

     

    I have a router with both 2.4GHz and 5GHz. Can smart outlet be connected?

    If the outlet's Wi-Fi is disconnected, will it still work?

    The device cannot connect normally, how can I get the MAC of smart outlet?

    Smart outlet disappears in the application, what should I do?

    What can I do if the device cannot be networked?

    How do I need to use the device normally?

    What should I do if the device does not work?

    There is no output from one of the holes in smart outlet?

    One of the holes in smart outlet cannot be turned off?

    How much can the device carry?

    Can I use smart outlet in series? It is not recommended to use in this way.

    I can't install smart outlet into the embedded parts in my home, what should I do?