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FAQ

Why can't app find any devices when Auto Scan is enabled? How do I add a device to the app and connect it to the Internet Wi-Fi? How are the EZ and AP modes different? How do I set my device to network connection status (Wi-Fi)? I want to know if all the accessories of the home can be transferred to the new network without having to configure one by one? What should I do when my device fails to enter the network configuration state? How to distinguish whether I am using 2.4G or 5G Wi-Fi network? Why does the app always show that the device is offline, and how does it automatically recover in a second or two? Device keep offline even though remove and re-add? What should I do when my device goes offline? What should I do when my device goes offline unexpectedly after it has been added? Using EZ mode, the device indicator enters quick flash mode but it still cannot connect? Device-connection failure? The router is online，but the device cannot be connected? The light changed from flashing to regular,but it still fails to connect? What should I do when my device fails to connect to the network?