Dear user, sorry for the issue.If you have any problem with adding device to the app, please refer to the following steps to troubleshoot:

1.Check whether your device is powered on and turned on.

2.Ensure that the network environment has strong and stable signals. Troubleshooting: Place your mobile phone or iPad connected to the same local area network close tothe device, and open a web page to check whether the browsing is smooth and stable.

3.If the network is normal but the device network connection still fails, check whether the router is overloaded. You can disable a device's Wi-Fi feature to reserve the channel for resource reallocation.

4.Check whether the router password you entered is correct. Check for spaces before and after the Wi-Fi account or password and case sensitivity issues.